Compassionate Veterinary Care Coordinator

PetVet Care Centers; Springfield (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Calm app and EAP

Job summary

PetVet Care Centers’ Greenbrier-Springfield Animal Hospital is seeking Veterinary Receptionists (Care Coordinators) to join our team in Springfield, Tennessee. This role supports high-quality client service, hospital operations, and coordinated patient care in a busy veterinary setting.

The position involves front-desk duties, data entry, scheduling, and occasional kennel tasks, with a focus on compassionate communication and teamwork within our Culture of Care.

Qualifications

• Must be 18 years or older.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills.
• Accurate cash handling and cashiering abilities.
• Strong multitasking and attention to detail.
• Ability to stand, walk, climb, and lift up to 50 pounds.

Responsibilities

• Provide excellent customer service in person, over the phone, and during high-stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners while ensuring safety.
• Assist with medication pickups, inquiries, and information about services.
• Inputs and manages data in practice management software, including billing.
• Assist with retail, weighing pets, processing faxes, and keeping records.
• Reconcile cash drawer and perform end-of-day duties for accurate financial transactions.
• Kennel tasks such as boarding pets and maintaining lobby areas.

Skills

Customer service

Multitasking

Cash handling

Clerical procedures

Data entry

Professional communication

Tools

Practice management software

Billing systems

Job description

PetVet Care Centers’ Greenbrier-Springfield Animal Hospital is seeking Veterinary Receptionists (Care Coordinators) to join our team in Springfield, Tennessee. This role supports high-quality client service, hospital operations, and coordinated patient care in a busy veterinary setting.

The position involves front-desk duties, data entry, scheduling, and occasional kennel tasks, with a focus on compassionate communication and teamwork within our Culture of Care.