Veterinary Care Coordinator & Front Desk Specialist

PetVet Care Centers; Little Elm (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Calm app & 24/7 EAP

Job summary

Healthy Paws Veterinary Center in Little Elm, TX, part of PetVet Care Centers, seeks a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on administrative support, client communication, and coordinating patient care with veterinarians to ensure a seamless client experience.

You will handle scheduling, checkout, and general inquiries while supporting the hospital’s mission to provide compassionate care for pets and their families.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• With 1 year of related experience preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Healthy Paws Veterinary Center in Little Elm, TX, part of PetVet Care Centers, seeks a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on administrative support, client communication, and coordinating patient care with veterinarians to ensure a seamless client experience.

You will handle scheduling, checkout, and general inquiries while supporting the hospital’s mission to provide compassionate care for pets and their families.