Pet Care Coordinator - Front Desk & Wellness

Heart + Paw; Arlington (VA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Modern facility

Flexible scheduling

Paid time off

Holiday schedule

Pet care discounts

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Heart + Paw in Arlington, VA is seeking a Care Coordinator (Veterinary Receptionist) to join our pet-centered team. You’ll be the friendly face at check-in, guiding clients through services across veterinary care, grooming, daycare and boarding.

We value a warm, patient, team-oriented mindset with solid customer service experience, strong communication, and comfort with technology. Fear Free certification is a plus.

Qualifications

• Previous customer service experience and strong interpersonal skills.
• Passion for pets and basic knowledge of animal behavior.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Proficiency with phones, computers, and point-of-sale systems.
• Fear Free certification or willingness to pursue.

Responsibilities

• Manage client schedules and document pet interactions.
• Provide information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Multitasking

Technology proficiency

Calm under pressure

Animal behavior knowledge

Fear Free certification

Job description

Heart + Paw in Arlington, VA is seeking a Care Coordinator (Veterinary Receptionist) to join our pet-centered team. You’ll be the friendly face at check-in, guiding clients through services across veterinary care, grooming, daycare and boarding.

We value a warm, patient, team-oriented mindset with solid customer service experience, strong communication, and comfort with technology. Fear Free certification is a plus.