Veterinary Receptionist (Care Coordinator) - Healthy Paws Veterinary Center

PetVet Care Centers; Little Elm (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Calm app & 24/7 EAP

Job summary

Healthy Paws Veterinary Center in Little Elm, TX, part of PetVet Care Centers, seeks a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on administrative support, client communication, and coordinating patient care with veterinarians to ensure a seamless client experience.

You will handle scheduling, checkout, and general inquiries while supporting the hospital’s mission to provide compassionate care for pets and their families.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• With 1 year of related experience preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

PetVet Care Centers' Healthy Paws Veterinary Center is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. We deliver the Ultimate Care Experience — every pet, every client, every time.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support


• Career mobility and development opportunities


• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Healthy Paws Veterinary Center in Little Elm, TX lives up to its mission-driven name — pursuing wellness for every patient through a comprehensive range of services including wellness exams, diagnostics, dermatology, surgery, dental care, and professional grooming, all within a practice that prioritizes continuity of care by scheduling pets with the same doctor whenever possible. Serving clients across Little Elm, Frisco, and the surrounding North Dallas communities 6 days a week, the team combines small-practice warmth with modern capabilities and a genuine commitment to building personalized, lasting relationships.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.


• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.


• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.


• Assists with medication pickups, inquiries, and provides information about services and products.


• Inputs and manages data in practice management software, including billing and accounts.


• Assists with retail sales, weighing pets, processing faxes, and maintaining records.


• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position


• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience


• Excellent customer service skills, providing courteous and prompt assistance


• With 1 year of related experience preferred.

Schedule

Monday through Friday and rotating Saturdays

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance


• Paid Parental Leave (birth, adoption, foster)


• 401(k) with discretionary contribution


• Team Member Pet Discounts


• Emotional wellbeing support — including Calm app access and 24/7 EAP


• CE stipends and career development resources


• Grant Circle — a relief fund for team members facing personal hardship


• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.