Veterinary Care Coordinator & Front Desk Specialist

PetVet Care Centers; Charlotte (NC); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — relief fund

Local hospital culture backed by

Job summary

PetVet Care Centers' Providence Animal Hospital in Charlotte, NC is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will manage front-desk duties, scheduling, client communication, and support high-quality patient care in a busy practice.

The role supports a collaborative hospital culture with local autonomy and national resources. Expected schedule is three 10-hour days with rotating Saturdays, offering benefits and opportunities for growth within 420+ hospitals

Qualifications

• Excellent customer service skills, providing courteous and prompt assistance.
• Experience with scheduling
• Basic animal medical knowledge

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Scheduling experience

Basic animal medical knowledge

Tools

Cornerstone

Job description

PetVet Care Centers' Providence Animal Hospital in Charlotte, NC is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will manage front-desk duties, scheduling, client communication, and support high-quality patient care in a busy practice.

The role supports a collaborative hospital culture with local autonomy and national resources. Expected schedule is three 10-hour days with rotating Saturdays, offering benefits and opportunities for growth within 420+ hospitals