Veterinary Care Coordinator & Front Desk Pro

XPrep Learning Solutions LLC; Flat Rock (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance (Medical)

Dental insurance

Vision insurance

401(k)

Parental leave

Job summary

PetVet Care Centers' Western Carolina Regional Animal Hospital in Flat Rock, NC is seeking a Care Coordinator to join our team. The role blends administrative support with patient-facing client service in a fast-paced veterinary setting.

As a Care Coordinator, you will assist with appointments, billing, data entry, and basic pet health-related inquiries while contributing to a culture of compassionate care for both pets and clients.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• 2+ years veterinary experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Clerical skills

Organization

Education

High school diploma or GED

Job description

PetVet Care Centers' Western Carolina Regional Animal Hospital in Flat Rock, NC is seeking a Care Coordinator to join our team. The role blends administrative support with patient-facing client service in a fast-paced veterinary setting.

As a Care Coordinator, you will assist with appointments, billing, data entry, and basic pet health-related inquiries while contributing to a culture of compassionate care for both pets and clients.