Veterinary Care Coordinator — Front Desk & Client Care

AAVMP; Flat Rock (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,f

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support - Calm app

Job summary

PetVet Care Centers' Western Carolina Regional Animal Hospital in Flat Rock, NC, is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will handle administrative tasks, front-desk interactions, scheduling, and client communication to support high-quality care for every patient.

The role emphasizes compassionate service, teamwork, and accuracy in practice management software, billing, and records.

Qualifications

• 2+ years of veterinary experience
• High school diploma or GED or equivalent
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Administration

Organizational skills

Calm under pressure

Education

High school diploma or GED

Tools

Practice management software

Billing systems

Job description

PetVet Care Centers' Western Carolina Regional Animal Hospital in Flat Rock, NC, is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will handle administrative tasks, front-desk interactions, scheduling, and client communication to support high-quality care for every patient.

The role emphasizes compassionate service, teamwork, and accuracy in practice management software, billing, and records.