Veterinary Care Coordinator — Front Desk

PetVet Care Centers; West Islip (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Parental Leave

401(k) with company match

Team member discounts

Wellbeing support

Job summary

PetVet Care Centers' Veterinary Medical Center of Long Island in West Islip, NY seeks a Veterinary Receptionist (Care Coordinator) to be the first contact for clients. The role requires fast-paced front desk experience, welcoming service, appointment management, and coordination with doctors and staff.

The ideal candidate has strong communication skills, is patient-focused, and can multitask under pressure while handling payments and scheduling.

Qualifications

• Excellent customer service and communication skills.
• Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages down.
• Computer skills.
• Demonstrate excellent interaction skills with clients and animals in the reception area.
• Ability to work in a team oriented environment and to take/execute directions.
• Ability to handle money transactions accurately and with honesty.
• Sound decision-making and multi-tasking skills while working in stressful environment.

Responsibilities

• Greet clients and patients by name in a friendly manner.
• Make pets feel welcomed at clinic.
• Recognize severe/serious cases in need of immediate attention.
• Keep animals isolated from others when necessary.
• Perform opening procedures and manage appointments/schedules.
• Make client appointments and confirm appointments.
• Answer phones and direct clients to appropriate departments.
• Maintain orderly client files and up-to-date contact information.
• Prepare patient charts for technicians and doctors.
• Ensure lab work and pertinent information is available to doctors for appointments.

Skills

Customer service

Communication

Phone etiquette

Computer skills

Teamwork

Money handling

Multitasking

Client/animal interaction

Education

High school diploma or equivalent

Job description

PetVet Care Centers' Veterinary Medical Center of Long Island in West Islip, NY seeks a Veterinary Receptionist (Care Coordinator) to be the first contact for clients. The role requires fast-paced front desk experience, welcoming service, appointment management, and coordination with doctors and staff.

The ideal candidate has strong communication skills, is patient-focused, and can multitask under pressure while handling payments and scheduling.