Veterinary Care Coordinator - Client Experience Pro

Petvet-Care-Centers; Rancho Cucamonga (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Job summary

PetVet Care Centers’ Rancho Regional Veterinary Hospital is seeking an Experienced Veterinary Receptionist (Care Coordinator) to join our team in Rancho Cucamonga. This full-time role focuses on delivering outstanding client service, coordinating care, and supporting hospital operations with a warm, compassionate approach.

The position emphasizes excellent customer service, data entry in practice management software, and the ability to handle high-stress situations while maintaining care for

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Has Veterinary hospital experience.
• Has knowledge of vaccinations.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers’ Rancho Regional Veterinary Hospital is seeking an Experienced Veterinary Receptionist (Care Coordinator) to join our team in Rancho Cucamonga. This full-time role focuses on delivering outstanding client service, coordinating care, and supporting hospital operations with a warm, compassionate approach.

The position emphasizes excellent customer service, data entry in practice management software, and the ability to handle high-stress situations while maintaining care for