Care Coordinator: Veterinary Receptionist

Ranchovet; Rancho Cucamonga (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Parental Leave

401(k)

Team Member Discounts

Wellbeing resources

Job summary

Rancho Regional Veterinary Hospital is seeking an Experienced Veterinary Receptionist (Care Coordinator) to join our team in Rancho Cucamonga, CA. The role focuses on delivering exceptional customer service, coordinating care, and supporting the hospital with daily operations.

Responsibilities include lobby management, scheduling, basic pet emergencies, data entry, billing, and assisting with retail services.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Has Veterinary hospital experience.
• Has knowledge of vaccinations.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Veterinary receptionist

Vaccinations knowledge

Education

High school diploma or GED

Job description

Rancho Regional Veterinary Hospital is seeking an Experienced Veterinary Receptionist (Care Coordinator) to join our team in Rancho Cucamonga, CA. The role focuses on delivering exceptional customer service, coordinating care, and supporting the hospital with daily operations.

Responsibilities include lobby management, scheduling, basic pet emergencies, data entry, billing, and assisting with retail services.