Veterinary Care Coordinator: Client Advocate

Mission Pet Health; Hillsboro (OR); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Discounted veterinary care for your be

Free Teladoc access 24/7

Job summary

Frontier Veterinary Hospital in Hillsboro, Oregon, is seeking a Patient Care Coordinator to guide clients from check-in to check-out and serve as the link between clients and the medical team. You will capture medical notes, create treatment plans, and coordinate all aspects of patient care to ensure a seamless experience.

Responsibilities include pre-visit client outreach, in-room scribing, explaining treatment plans, coordinating payments and follow-ups, and post-visit follow-up.

Qualifications

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of veterinary medical terminology is preferred.
• The pay range for this position is $21-$22 per hour based on experience.

Responsibilities

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

Skills

Active listening

Typing skills

Written communication

Verbal communication

Education

High school diploma

Job description

Frontier Veterinary Hospital in Hillsboro, Oregon, is seeking a Patient Care Coordinator to guide clients from check-in to check-out and serve as the link between clients and the medical team. You will capture medical notes, create treatment plans, and coordinate all aspects of patient care to ensure a seamless experience.

Responsibilities include pre-visit client outreach, in-room scribing, explaining treatment plans, coordinating payments and follow-ups, and post-visit follow-up.