Compassionate Veterinary Patient Care Coordinator

Frontiervet; Hillsboro (OR); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life Insurance

Short-Term Disability

Paid Time Off

Discounted veterinary care

Teladoc access

Job summary

Frontier Veterinary Hospital in Hillsboro, Oregon, is seeking a Patient Care Coordinator to guide clients from check-in to check-out and serve as a vital link between clients and the medical team, capturing medical notes and coordinating care.

You will create treatment plans with the veterinarian, explain discharge instructions, and follow up on patient well-being, while delivering compassionate client service and handling medical records with accuracy.

Qualifications

• High school diploma or equivalent.
• Love for animals and a passion for delivering exceptional client service.
• Friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of veterinary terminology is preferred.

Responsibilities

• Setting the Stage for a Great Visit: contact clients before appointments to set expectations and prepare them for visits.
• Acting as a Medical Scribe: capture real-time medical information in the exam room and keep records accurate.
• Creating Treatment Plans: develop, present, and explain treatment plans per veterinarian’s directions.
• Coordinating Seamless Care: work with the technical team to complete treatment plans and manage in-room check-outs and scheduling.
• Educating Clients: explain discharge instructions, ensure prescription fulfillment, and address questions.
• Following Up with Care: conduct post-visit follow-ups to monitor pets’ well-being and test results.

Skills

Customer service

Communication

Active listening

Typing / transcription

Computer literacy

Empathy

Attention to detail

Education

High school diploma

Job description

Frontier Veterinary Hospital in Hillsboro, Oregon, is seeking a Patient Care Coordinator to guide clients from check-in to check-out and serve as a vital link between clients and the medical team, capturing medical notes and coordinating care.

You will create treatment plans with the veterinarian, explain discharge instructions, and follow up on patient well-being, while delivering compassionate client service and handling medical records with accuracy.