Patient Care Coordinator

Mission Pet Health; Hillsboro (OR); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Discounted veterinary care for your be

Free Teladoc access 24/7

Job summary

Frontier Veterinary Hospital in Hillsboro, Oregon, is seeking a Patient Care Coordinator to guide clients from check-in to check-out and serve as the link between clients and the medical team. You will capture medical notes, create treatment plans, and coordinate all aspects of patient care to ensure a seamless experience.

Responsibilities include pre-visit client outreach, in-room scribing, explaining treatment plans, coordinating payments and follow-ups, and post-visit follow-up.

Qualifications

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of veterinary medical terminology is preferred.
• The pay range for this position is $21-$22 per hour based on experience.

Responsibilities

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

Skills

Active listening

Typing skills

Written communication

Verbal communication

Education

High school diploma

Job description

At Frontier Veterinary Hospital, located in beautiful Hillsboro, Oregon, our mission centers on delivering exceptional small animal care and responsive urgent care services. We are proud to be an AAHA Accredited practice, a distinction that confirms our deep commitment to the highest standards of veterinary excellence and patient safety. The trust we have earned from our community is reflected in our excellent 4.6-star Google rating. If you are seeking a supportive environment where medical quality is prioritized, this is where you can truly do your best work alongside dedicated teammates. When you join our team, you become part of a larger network that is dedicated to fostering your professional growth. We understand that career fulfillment is essential, which is why we provide robust programs designed to help all teammates achieve their individual goals, whether that means advancing into a leadership role or becoming a credentialed technician. We ensure that you have the educational resources and supportive workflow necessary to succeed at every stage of your career journey. This foundational commitment to education and support is what allows our teammates to focus on patient care without distraction. Providing outstanding medical care requires access to advanced knowledge and resources. As part of a specialized network, our veterinarians benefit from internal specialty consultation access, ensuring that complex cases receive expert review and comprehensive treatment planning. We are dedicated to providing the necessary equipment and operational support for our small animal and urgent care services. This structure ensures that you can practice high-quality, modern medicine, knowing that specialized knowledge and support systems are readily available to help you deliver the best possible patient outcomes every day. Hillsboro, Oregon, offers the ideal Pacific Northwest lifestyle balance, placing you squarely in the thriving "Silicon Forest" while keeping you minutes away from stunning natural landscapes. You will find yourself near Oregon's renowned wine country and have easy access to the vibrant culinary and cultural scene of nearby Portland. Hillsboro provides an exceptional community setting with excellent schools, ample parks, and a high quality of life, making it a perfect place to settle down and enjoy the region's famous outdoor activities.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You’ll Bring to the Team

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
• The pay range for this position is $21-$22 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.