Veterans Scheduling Assistant (On-Site/Hybrid)

CLFC Healthcare and Communications; Chesapeake (VA); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Performance bonuses

Federal onboarding

Paid time off

Job summary

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) seeks entry‑level Medical Support Assistants to support the Hampton VA Healthcare System. You will schedule veteran appointments, manage patient communications, and coordinate community care across VA facilities in Hampton Roads.

The role requires 6+ months of customer service, basic computer skills, and a high school diploma or GED. On-site schedule with potential telework authorization, and strong onboarding to VA systems.

Qualifications

• US citizenship required.
• High School education or GED equivalent.
• Proficient in English (oral and written).
• Basic computer skills and internet navigation.
• Type at least 50 WPM.
• Able to perform essential functions and maintain accuracy.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• Must pass federal background investigation and obtain PIV credential.
• Reliable transportation to Hampton VA facilities.

Responsibilities

• Schedule veteran appointments for primary care, specialty clinics, and community care services per policy.
• Confirm pre/post-appointment details and verify demographics and clinical information.
• Document interactions in CPRS and VistA with accuracy for contract metrics.
• Route referrals via HSRM and PPMS; track status and escalate as needed.
• Import external medical records into CPRS and maintain accurate veteran data.
• Provide professional customer service over phone and secure channels.
• Use Excel, Word, Outlook, and Teams for documentation and coordination.
• Complete required cybersecurity and HIPAA training.
• Maintain scheduling logs and assist with monthly performance reporting.
• Adhere to attendance, scheduling, and quality standards under bonus tiers.

Skills

Customer service

Typing 50 WPM

Basic computer skills

Medical terminology

Education

High School diploma or GED

Tools

VistA CPRS

HSRM PPMS

Job description

CLF Consultants LLC (DBA: CLFC Healthcare and Communications) seeks entry‑level Medical Support Assistants to support the Hampton VA Healthcare System. You will schedule veteran appointments, manage patient communications, and coordinate community care across VA facilities in Hampton Roads.

The role requires 6+ months of customer service, basic computer skills, and a high school diploma or GED. On-site schedule with potential telework authorization, and strong onboarding to VA systems.