Veterans Medical Scheduling & Records Specialist

Veterans Health Administration; Dover (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

The Veterans Health Administration, Department of Veterans Affairs, invites applicants for the Medical Support Assistant (Advanced) position at the Wilmington/Delaware area. The role supports Care in the Community (CitC) and Health Administration Service (HAS) functions.

Duties include data entry, appointment scheduling, and transferring medical records while maintaining privacy and accuracy. Telework is not available; schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m.

Qualifications

• High school diploma or equivalent required.
• Experience with data entry, scheduling, and patient communications preferred.
• Ability to handle sensitive information in accordance with privacy rules.

Responsibilities

• Handle scheduling, data entry, and record transfers for Veterans.
• Pre-register Veterans and collect insurance information.
• Promote and assist with MyHealthyVet (MHV) enrollment and use.
• Screen and route calls to provide information per clinic processes.

Skills

Typing

Data entry

Scheduling

Record management

Phone etiquette

Privacy compliance

Communication

MHV familiarity

Education

High School Diploma

Tools

MyHealthyVet (MHV)

Electronic Health Records

Job description

The Veterans Health Administration, Department of Veterans Affairs, invites applicants for the Medical Support Assistant (Advanced) position at the Wilmington/Delaware area. The role supports Care in the Community (CitC) and Health Administration Service (HAS) functions.

Duties include data entry, appointment scheduling, and transferring medical records while maintaining privacy and accuracy. Telework is not available; schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m.