Medical Support Assistant - Advanced

Veterans Health Administration

Dover (DE)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Job summary

The Veterans Health Administration, Department of Veterans Affairs, invites applicants for the Medical Support Assistant (Advanced) position at the Wilmington/Delaware area. The role supports Care in the Community (CitC) and Health Administration Service (HAS) functions.

Duties include data entry, appointment scheduling, and transferring medical records while maintaining privacy and accuracy. Telework is not available; schedule is Monday–Friday, 8:00 a.m. to 4:30 p.m.

Qualifications

High school diploma or equivalent required.
Experience with data entry, scheduling, and patient communications preferred.
Ability to handle sensitive information in accordance with privacy rules.

Responsibilities

Handle scheduling, data entry, and record transfers for Veterans.
Pre-register Veterans and collect insurance information.
Promote and assist with MyHealthyVet (MHV) enrollment and use.
Screen and route calls to provide information per clinic processes.

Skills

Typing

Data entry

Scheduling

Record management

Phone etiquette

Privacy compliance

Communication

MHV familiarity

Education

High School Diploma

Tools

MyHealthyVet (MHV)

Electronic Health Records

Job description

Department: Department of Veterans Affairs

The Wilmington VA Medical Center is recruiting to fill Medical Support Assistant (Advanced) vacancies. The Medical Support Assistant (Advanced) will function in either Care in the Community (CitC) or Health Administration Service (HAS).

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of a Medical Support Assistant (Advanced) include but are not limited to: Care in the Community (CitC): Typing, filing, data entry, scheduling appointments and tests. Ensuring transfer of medical records from and to the VAMC and other facilities. Scheduling patients' appointments and/or consults.

Tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking. Researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community. Health Administration Service (HAS): Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.

Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Collects and updates insurance information from Veterans, family members and other eligible patients. Promotes Veterans registration for and utilization of MyHealthyVet (MHV). Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 05668-F / 05605-F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-4 or GS-5, you must submit a copy of your unofficial or official transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52073 – $67695/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Public' hiring path.