Veterans Medical Records & Support Specialist

U.S. Department of Veterans Affairs; Town of Tomah (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Childcare subsidy

Retirement benefits

Federal health/vision/dental insurance

Job summary

The U.S. Department of Veterans Affairs' Tomah VA Medical Center is seeking a Medical Support Assistant to support the Community Care Department with telephone support, consult tracking, scanning, and mail processing.

This is a full-time, on-site position with standard hours. Responsibilities include updating patient contact details, sorting incoming documents, indexing records, assisting in training staff, coordinating with Health Information Management, and upholding strict privacy and

Responsibilities

• Queries patient as to current address and phone number, updating information as needed.
• Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.
• Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
• Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
• Demonstrates ability to effectively communicate both orally and in writing.
• Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
• Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
• Creates and maintains an environment that ensures confidentiality and privacy of patient information.

Job description

The U.S. Department of Veterans Affairs' Tomah VA Medical Center is seeking a Medical Support Assistant to support the Community Care Department with telephone support, consult tracking, scanning, and mail processing.

This is a full-time, on-site position with standard hours. Responsibilities include updating patient contact details, sorting incoming documents, indexing records, assisting in training staff, coordinating with Health Information Management, and upholding strict privacy and