Medical Support Assistant

Talentify; Wisconsin Rapids (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal retirement benefits

Healthcare coverage

Job summary

Tomah VA Medical Center is seeking a Medical Support Assistant (MSA) to support the Health Administration Department. The role involves handling telephone inquiries, processing and routing medical records, and ensuring privacy and security of patient information.

Responsibilities include updating patient contact details, sorting and routing incoming documentation, and assisting in training staff while maintaining strong teamwork within the Medical Center.

Responsibilities

• Queries patient as to current address and phone number, updating information as needed.
• Ensures incoming claims, medical documentation, statements, and general inquiries are opened, date stamped, and sorted into established categories for processing.
• Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct veteran by scanning records to the veteran's chart or directing to Health Information Management for scanning.
• Assists in training new employees and in updating procedures with experienced employees.
• Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.
• Maintains cooperative working relationships with co-workers, managers, and patients from diverse backgrounds.
• Demonstrates ability to communicate effectively both orally and in writing.
• Promotes teamwork by supporting staff and customers to achieve Medical Center goals.
• Manages information security to ensure confidentiality of sensitive information.
• Creates and maintains an environment that preserves patient privacy.

Job description

The Medical Support Assistant (MSA) serves in the Health Administration Department at the Tomah Veterans Affairs Medical Center. The Medical Support Assistant is responsible for a range of duties related to telephone support and management, consult tracking, scanning, receiving and processing of all mail.

Duties

• Queries patient as to current address and phone number, updating information as needed.
• Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.
• Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
• Assists in training new employees and in updating procedures with experienced employees.
• Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.
• Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
• Demonstrates ability to effectively communicate both orally and in writing.
• Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
• Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
• Creates and maintains an environment that ensures confidentiality and privacy of patient information.
• Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
• Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Benefits & Compensation

• Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM
• Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
  Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework: Not Available
• Virtual: This is not a virtual position.
• Functional Statement #: 000000