Medical Support Assistant

Talentify; Town of Tomah (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Childcare subsidy

Retirement benefits

Federal health/vision/dental insurance

Job summary

The U.S. Department of Veterans Affairs' Tomah VA Medical Center is seeking a Medical Support Assistant to support the Community Care Department with telephone support, consult tracking, scanning, and mail processing.

This is a full-time, on-site position with standard hours. Responsibilities include updating patient contact details, sorting incoming documents, indexing records, assisting in training staff, coordinating with Health Information Management, and upholding strict privacy and

Responsibilities

• Queries patient as to current address and phone number, updating information as needed.
• Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.
• Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
• Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
• Demonstrates ability to effectively communicate both orally and in writing.
• Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
• Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
• Creates and maintains an environment that ensures confidentiality and privacy of patient information.

Job description

The Medical Support Assistant (MSA) serves in the Community Care Department at the Tomah Veterans Affairs Medical Center. The Medical Support Assistant is responsible for a range of duties related to telephone support and management, consult tracking, scanning, receiving and processing of all mail.

Duties

• Queries patient as to current address and phone number, updating information as needed.
• Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.
• Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
• Assists in training new employees and in updating procedures with experienced employees.
• Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.
• Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
• Demonstrates ability to effectively communicate both orally and in writing.
• Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
• Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
• Creates and maintains an environment that ensures confidentiality and privacy of patient information.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant

vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Work Schedule

Monday - Friday; 7:30 AM - 4:00 PM

Pay

Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available

Virtual

This is not a virtual position.

Functional Statement #

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