Medical Support Assistant - Records & Patient Communications

Talentify; Wisconsin Rapids (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal retirement benefits

Healthcare coverage

Job summary

Tomah VA Medical Center is seeking a Medical Support Assistant (MSA) to support the Health Administration Department. The role involves handling telephone inquiries, processing and routing medical records, and ensuring privacy and security of patient information.

Responsibilities include updating patient contact details, sorting and routing incoming documentation, and assisting in training staff while maintaining strong teamwork within the Medical Center.

Responsibilities

• Queries patient as to current address and phone number, updating information as needed.
• Ensures incoming claims, medical documentation, statements, and general inquiries are opened, date stamped, and sorted into established categories for processing.
• Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct veteran by scanning records to the veteran's chart or directing to Health Information Management for scanning.
• Assists in training new employees and in updating procedures with experienced employees.
• Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.
• Maintains cooperative working relationships with co-workers, managers, and patients from diverse backgrounds.
• Demonstrates ability to communicate effectively both orally and in writing.
• Promotes teamwork by supporting staff and customers to achieve Medical Center goals.
• Manages information security to ensure confidentiality of sensitive information.
• Creates and maintains an environment that preserves patient privacy.

Job description

Tomah VA Medical Center is seeking a Medical Support Assistant (MSA) to support the Health Administration Department. The role involves handling telephone inquiries, processing and routing medical records, and ensuring privacy and security of patient information.

Responsibilities include updating patient contact details, sorting and routing incoming documentation, and assisting in training staff while maintaining strong teamwork within the Medical Center.