Veterans Housing Stability Case Manager

Southwestern Community Action Council, Inc.; Huntington, Northern (VA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Southwestern Community Action Council, Inc. is seeking a Service Coordinator/Case Manager under the SSVF program to assist veterans and families with housing stability in Huntington, VA. The role includes intake, eligibility screening, assessments, and detailed documentation to ensure client progress.

Responsibilities cover connecting participants to benefits, housing searches, VA services, transportation, and essential care. Strong communication and organized records are essential for success.

Qualifications

• Must have a high school diploma or GED.
• Thorough knowledge of community resources.
• Ability to work independently and collaboratively.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Office Suite and required databases.
• Ability to maintain thorough and organized records.
• Valid driver’s license and acceptable driving record.
• Must pass required background and drug screening.

Responsibilities

• Support veterans and families in achieving housing stability through the SSVF program.
• Complete intake, eligibility screening, assessments, and required program documentation.
• Provide strength-based case management and connect participants to benefits and essential services.
• Assist with housing searches, public and VA benefits, employment, transportation, medical care, childcare, and emergency needs.
• Maintain accurate, timely client records and service documentation.
• Coordinate referrals, outreach, and community partnerships to support participant needs.
• Assist with reports, meetings, training, travel, and other duties as assigned.

Skills

Strong communication skills

Independent and collaborative

Record-keeping

Microsoft Office proficiency

Valid driver’s license

Background and drug screening

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Required databases

Job description

Southwestern Community Action Council, Inc. is seeking a Service Coordinator/Case Manager under the SSVF program to assist veterans and families with housing stability in Huntington, VA. The role includes intake, eligibility screening, assessments, and detailed documentation to ensure client progress.

Responsibilities cover connecting participants to benefits, housing searches, VA services, transportation, and essential care. Strong communication and organized records are essential for success.