Interdisciplinary Medical Support Navigator

Veterans Health Administration; San Bruno (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

Veterans Health Administration in San Francisco is seeking an Advanced Medical Support Assistant (AMSA) within the VA Healthcare System Call Center to support an interprofessional team. The AMSA routes clinical questions, supports multiple clinics, and aims for first-contact resolution for Veterans and caregivers.

Applicants may be referred while education/certification requirements are pending, with grandfathering provisions described in the qualification standard.

Qualifications

• U.S. citizen as per basic requirements.
• English proficiency for speaking and writing.
• High school diploma or GED equivalent.

Responsibilities

• Route clinical questions to appropriate clinical staff.
• Support across multiple clinics and teams.
• Contribute to first-contact resolution through Veteran-centered care.

Skills

Healthcare process

Policies and procedures

Medical terminology

Interdisciplinary collaboration

Education

High school diploma

Job description

Veterans Health Administration in San Francisco is seeking an Advanced Medical Support Assistant (AMSA) within the VA Healthcare System Call Center to support an interprofessional team. The AMSA routes clinical questions, supports multiple clinics, and aims for first-contact resolution for Veterans and caregivers.

Applicants may be referred while education/certification requirements are pending, with grandfathering provisions described in the qualification standard.