Veteran Services Intake Specialist

Volunteers of America Chesapeake & Carolinas; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas is seeking an Intake Specialist to serve as the first point of contact for SSVF applicants. The role involves responding to inquiries, maintaining applicant files, and managing the intake process. The ideal candidate will have a four-year degree or relevant experience with at-risk populations, including veterans.

Strong organizational and communication skills are essential, along with proficiency in Microsoft Office. The position operates Monday-Friday with occasional after-hours duties as necessary.

Qualifications

• Experience working with at-risk populations, including veterans.
• Ability to supervise volunteer staff.
• Requires timely completion of documentation.

Responsibilities

• Respond to inquiries from applicants regarding program eligibility.
• Type various forms and correspondences.
• Collaborate with local office staff.
• Perform initial data entry in electronic systems.
• Maintain applicant files.
• Schedule intake appointments.
• Assist applicants in completing paperwork.
• Report weekly on applicant status.
• Provide information and referral services.

Skills

Organizational skills

Verbal communication skills

Written communication skills

Proactivity

Ability to work with diverse populations

Attention to detail

Microsoft Office proficiency

Bilingual in Spanish

Education

Four-year degree or 2-4 years of relevant experience

Job description

Volunteers of America Chesapeake & Carolinas is seeking an Intake Specialist to serve as the first point of contact for SSVF applicants. The role involves responding to inquiries, maintaining applicant files, and managing the intake process. The ideal candidate will have a four-year degree or relevant experience with at-risk populations, including veterans.

Strong organizational and communication skills are essential, along with proficiency in Microsoft Office. The position operates Monday-Friday with occasional after-hours duties as necessary.