SSVF Carolinas - Intake Specialist - Raleigh (67158)

Volunteers of America Chesapeake and Carolinas; Raleigh (NC); On-site; USD 39,600 - 48,400; Full time

Job summary

Volunteers of America Chesapeake and Carolinas is seeking a full-time Intake Specialist in Raleigh, NC, to serve as the first point of contact for veterans applying for SSVF services. This role entails handling inquiries, providing information, and managing applicant files.

Qualifications include a minimum four-year degree or 2-4 years of relevant experience, excellent communication skills, and proficiency in Microsoft Office. The schedule is Monday-Friday, requiring attention to detail and ability to work with diverse populations.

Qualifications

• Minimum four-year degree or comparable 2 - 4 years of experience working directly with families and at-risk populations including homeless veterans.
• Ability to work well under deadlines with attention to detail.
• Proficiency in Microsoft Office Applications.

Responsibilities

• Serve as the initial point of contact for veteran applicants regarding SSVF services.
• Receive and provide information to veteran applicants about the program.
• Perform initial data entry and maintain applicant files.

Skills

Excellent verbal and written communication skills

Ability to organize and supervise volunteer staff

Proficiency in Microsoft Office Applications

Bilingual in Spanish

Ability to work well with diverse populations

Education

Minimum four-year degree or 2-4 years experience with at-risk populations

Job description

Job Details

Job Location: SSVF Carolinas - Raleigh, NC 27612

Position Type: Full Time - 40

Salary Range: $44,000.00 per year

Travel: Up to 50%

Job Shift: Day

Job Category: Veteran Services

Education Level: College Experience Non-Completed

Position Overview

Under direct supervision of the Team Lead, the Intake Specialist serves as an initial point of contact for applicants for SSVF services. Responds to inquiries from applicants regarding program eligibility requirements and other issues as needed.

Responsibilities

• Receiving current and future veteran applicants regarding program application process and policies for SSVF services. Looks up applicants' data and provides information to applicants as needed.
• Types various forms, reports and related routine correspondences required as part of the application process. Prints out and mails decision letters, missing information letters and hearing notices to applicants. Withdraws files if no response. Copies required documents and file within applicants’ files.
• Collaborate with local office Program Assistant, Case Managers, and Co-Team leads to serve all veterans during the intake process.
• Performs initial data entry and updates in AWARD: Electronic Health Record system for SSVF.
• Maintains electronic and paper applicant files including making appropriate entries into the applicant database or other databases such as AWARDS and Smartsheet.
• Maintains working knowledge of general operation and specific eligibility guidelines of all SSVF applicants to appropriate grant source(s) for assistance.
• As supported, designated, and instructed by the Team Lead, the Intake specialist will create and adhere to the local office intake calendar, which will require scheduling the appropriate number of intake appointments in a given timeline (based upon the instructions from the Team Lead).
• Attends applicant processing meetings, including occasional evening meetings, as needed. Assists applicants in completing paperwork, obtains information, explains process, and answers applicants' questions.
• Reports weekly on eligible and ineligible applicants.
• Provides applicants with appropriate information and referral services.
• Creates and maintains relationships with inter- and intra-agency partners and departments regarding housing and support services for applicants (specific to veterans that do not qualify for SSVF).
• Participate in training, supervision, regular staff meetings, and accepts responsibility for aiding the development of positive team relationships as requested.
• Adhere to agency policies, procedures, safety standards and the professional code of ethics.
• Other duties assigned by supervisor.

Qualifications

• Minimum four-year degree or comparable 2 - 4 years of experience working directly with families and at-risk populations including homeless veterans, formerly incarcerated veterans, veterans facing mental health and substance use disorders, and veterans facing economic challenges.
• Ability to organize, assign tasks, and supervise volunteer staff.
• Excellent verbal and written communication skills.
• Ability to be proactive.
• Ability to work well with diverse populations.
• Requires ability to frequently face deadlines with attention to detail.
• Complete tasks along with required documentation in a timely manner.
• Proficiency in Microsoft Office Applications.
• Bilingual in Spanish preferred.
• Peer Support Specialist preferred.

This position requires a regular Monday-Friday weekday schedule. It is a nonexempt, salaried position and may require after-hours duties based upon the needs of the veterans that we serve.