Veteran Services Intake Specialist

Volunteers-of-America-Mid--state; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Employee discounts

Loan forgiveness options

Paid time off

Job summary

Volunteers of America Mid-States (VOA) is seeking an Intake Coordinator for the Supportive Services for Veteran Families (SSVF) program. You will be the first contact for veterans seeking services and determine eligibility by screening during the initial interview.

You will process preliminary assessments and coordinate referrals to community partners for crisis intervention and short-term housing stabilization.

Qualifications

• Bachelor’s degree and less than five (5) years of experience in the field; a person with five (5) years of experience in the field and no degree; a veteran with three (3) years related work experience.
• Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self-starter, and able to work as a member of a team.
• Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between counties served.
• Must have ability to work independently and solve problems creatively.
• Superior written and oral communication skills mandatory, as well as the ability to communicate professionally and appropriately via telephone and in person.

Responsibilities

• Complete the Eligibility Screening Disposition Form (Category 1) for clients (a) confirming a very low-income Veteran family’s eligibility for supportive services; and (b) documenting the eligibility of persons applying for SSVF homelessness prevention assistance.
• Screen and verify eligibility requirements for SSVF homeless veteran’s assistance.
• Apply SSVF Program eligibility requirements for the SSVF Program.
• Assist clients with crisis intervention and short-term housing stabilization which includes aiding clients with accessing emergency shelters/transitional housing, and supportive services to best-address the client’s immediate crisis needs in both rural and urban communities.
• Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both areas.
• Refer clients who do not qualify for the SSVF program to other mainstream services for assistance, or to other housing stabilization programs in their service area when they do not meet SSVF eligibility.
• Understand and apply the Presumptive eligibility criteria and eligible document requirements to use for the Presumptive eligibility status during intake such as HINQ, VA ID Cards, and SOS.
• Track clients who are screened but not eligible for the SSVF Program.
• Implement the Housing First Model during assessment of clients.
• Maintain an intake log of all those who request assistance and also complete a screening.
• Data entry into the HMIS system ensuring accuracy and completeness of all data entered.
• Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participation.
• Participate in outreach activities, including but not limited to street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count.
• Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner.
• Participate in all appropriate staff, supervision, case consultation, and training meetings.
• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
• Assumes other duties as assigned by the SSVF Program Manager and Senior Management.
• Performance quality improvement (PQI) duties as assigned by supervision & PQI committee

Skills

Customer service

Telephone system experience

Proficient computer skills

Organized

Team player

Verbal and written communication

Valid driver's license

Willing to travel

Education

Bachelor’s degree and <5 years experience

Veteran with 3 years related work

Tools

MS Excel

HMIS

Job description

Volunteers of America Mid-States (VOA) is seeking an Intake Coordinator for the Supportive Services for Veteran Families (SSVF) program. You will be the first contact for veterans seeking services and determine eligibility by screening during the initial interview.

You will process preliminary assessments and coordinate referrals to community partners for crisis intervention and short-term housing stabilization.