SSVF Carolinas - Intake Specialist - Raleigh (67158)

Volunteers of America Chesapeake & Carolinas; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas is seeking an Intake Specialist to serve as the first point of contact for SSVF applicants. The role involves responding to inquiries, maintaining applicant files, and managing the intake process. The ideal candidate will have a four-year degree or relevant experience with at-risk populations, including veterans.

Strong organizational and communication skills are essential, along with proficiency in Microsoft Office. The position operates Monday-Friday with occasional after-hours duties as necessary.

Qualifications

• Experience working with at-risk populations, including veterans.
• Ability to supervise volunteer staff.
• Requires timely completion of documentation.

Responsibilities

• Respond to inquiries from applicants regarding program eligibility.
• Type various forms and correspondences.
• Collaborate with local office staff.
• Perform initial data entry in electronic systems.
• Maintain applicant files.
• Schedule intake appointments.
• Assist applicants in completing paperwork.
• Report weekly on applicant status.
• Provide information and referral services.

Skills

Organizational skills

Verbal communication skills

Written communication skills

Proactivity

Ability to work with diverse populations

Attention to detail

Microsoft Office proficiency

Bilingual in Spanish

Education

Four-year degree or 2-4 years of relevant experience

Job description

Company Overview

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on helping America's most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

Position Overview

Under direct supervision of the Team Lead, the Intake Specialist serves as an initial point of contact for applicants for SSVF services. Responds to inquiries from applicants regarding program eligibility requirements and other issues as needed.

Responsibilities

• Receiving current and future veteran applicants regarding program application process and policies for SSVF services. Looks up applicants' data and provides information to applicants as needed.
• Types various forms, reports and related routine correspondences required as part of the application process. Prints out and mails decision letters, missing information letters and hearing notices to applicants. Withdraws files if no response. Copies required documents and file within applicants’ files.
• Collaborate with local office Program Assistant, Case Managers, and Co-Team leads to serve all veterans during the intake process.
• Performs initial data entry and updates in AWARD: Electronic Health Record system for SSVF
• Maintains electronic and paper applicant files including making appropriate entries into the applicant database or other databases such as AWARDS and Smartsheet.
• Maintains working knowledge of general operation and specific eligibility guidelines of all SSVF applicants to appropriate grant source(s) for assistance.
• As supported, designated, and instructed by the Team Lead, the Intake specialist will create and adhere to the local office intake calendar, which will require scheduling the appropriate number of intake appointments in a given timeline (based upon the instructions from the Team Lead).
• Attends applicant processing meetings, including occasional evening meetings, as needed. Assists applicants in completing paperwork, obtains information, explains process, and answers applicants' questions.
• Reports weekly on eligible and ineligible applicants.
• Provides applicants with appropriate information and referral services.
• Creates and maintains relationships with inter- and intra-agency partners and departments regarding housing and support services for applicants (specific to veterans that do not qualify for SSVF).
• Participate in training, supervision, regular staff meetings, and accepts responsibility for aiding the development of positive team relationships as requested.
• Adhere to agency policies, procedures, safety standards and the professional code of ethics.
• Other duties assigned by supervisor.

Qualifications

• Minimum four-year degree or comparable 2-4 years of experience working directly with families and at-risk populations including homeless, homeless veterans, formerly incarcerated veterans, veterans facing the challenges of mental health and substance use disorders, and veterans facing ongoing economic challenges.
• Ability to organize, assign tasks, and supervise volunteer staff
• Excellent verbal and written communication skills
• Ability to be proactive
• Ability to work well with diverse populations
• Requires ability to frequently face deadlines with attention to detail
• Complete tasks along with required documentation in a timely manner
• Proficiency in Microsoft Office Applications
• Bilingual in Spanish preferred
• Peer Support Specialist preferred.

This position requires a regular Monday-Friday weekday schedule. It is a nonexempt, salaried position and may require after-hours duties based upon the needs of the veterans that we serve.