Veteran Service Assistant

U.S.VETS; March Air Reserve Base (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401K matching

Job summary

U.S.VETS on March Air Reserve Base in California seeks a Veteran Service Assistant to support daily residential services for veterans and their families. The role reports to the Veteran Service Coordinator and helps maintain a safe, supportive living environment.

You will assist with basic services, client intake, bed checks, incident reporting, and coordination with clinical staff, while reinforcing a professional, client-centered approach and teamwork.

Qualifications

• High School Diploma or equivalent.
• Experience with programs, clients or populations similar to veterans preferred.
• Strong communication and interpersonal skills.
• Ability to collaborate with residential staff.
• Energetic, mission-driven and flexible.
• Basic computer literacy.
• Valid driver’s license preferred; if driving, comply with company insurance and training requirements.

Responsibilities

• Assist in delivering basic services (shelter, meals, hygiene) to veterans at the facility.
• Maintain a harmonious, therapeutic environment through communication with clinical staff.
• Assist with client mail handling and move-in/move-out processes.
• De-escalate conflicts and file incident reports to the supervisor.
• Ensure timely addressing of client issues to prevent service interruption.
• Assist with supply inventory and storage; support facility readiness for inspections.
• Support safety procedures and emergency response.
• Conduct bed checks and room inspections for safety and cleanliness.
• Document bed checks, incidents, and client logs; assist with daily living activities.
• Follow site work order procedures and assist with cleaning duties.

Skills

Communication skills

Interpersonal skills

Team collaboration

Customer service

Basic computer literacy

Education

High School Diploma or equivalent

Job description

Looking for a rewarding position? How would you like to serve those who served?

If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you!

Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

The Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.

FLSA Classification: Non-Exempt

Responsibilities

• Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
• Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
• Assists in the delivery/handling of client mail
• Assists clients with the move-in and move-out from the facility
• Responsible for the preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Responsible for addressing client issues timely to ensure the non-interruption of services
• Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
• Assists with maintenance and upkeep of the facility and ensures readiness for inspections
• Assists in the implementation of toxicology testing to promote a sober environment
• Responsible for implementation of all safety and emergency procedures
• Assist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environment
• Conducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.
• Facilitate routine daily living activities for clients
• Adheres to the site work order procedure
• Assists with weekly cleaning of client room and other common-use areas around the site
• Performs other duties as assigned

Qualifications

Requirements

• High School Diploma or equivalent
• Experience with programs, client population, similar populations, or other relevant experience preferred
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid driver's license preferred. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course

NON-DISCRIMINATION POLICY

U.S.VETS subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.

Americans With Disabilities Act - Request For

REASONABLE ACCOMMODATION

In accordance with requirements of the Americans with Disabilities Act, it is U.S.VETS' policy to provide reasonable accommodation to applicants who request accommodation during the application process in order that the applicant may be given a full and fair opportunity to be considered for employment. If you need a reasonable accommodation to participate in the application or interview process, you or someone else may submit your request to U.S.VETS in any of the following ways: by telephone [phone] and ask for the HR Assistant]; or by U.S. Mail or hand delivery: U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017, Attention: Human Resources - Job Applicant Request

Mission Statement

U.S.VETS' mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development, and comprehensive support.

Rev. 01/30/24