Veteran Service Assistant

U.S.VETS; Kapolei (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S.VETS is seeking a Veteran Service Assistant to support daily residential services for veterans. Responsibilities include delivering basic services, coordinating with clinical staff, handling client mail, and assisting with move-ins/move-outs.

The role requires strong communication, teamwork, and a commitment to a sober, client-centered environment. Duties include safety rounds, incident reporting, and documentation across the site.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of experience with programs and homeless populations.
• Good communication and interpersonal skills.
• Ability to work collaboratively with residential staff.
• Promote client-centered philosophy and sober environment.
• Energetic, dedicated to mission and flexible.
• Basic computer literacy.
• Valid driver’s license; if driving company vehicles, meet insurance requirements and complete driver training.

Responsibilities

• Deliver basic services (shelter, food, hygiene) to veterans at the facility.
• Maintain a harmonious atmosphere by communicating with clinical staff and maintaining a therapeutic community environment.
• Assist in the delivery/handling of client mail.
• Assist clients with move-in and move-out from the facility.
• Submit Incident Reports to the Supervisor concerning safety events.
• Address client issues promptly to ensure uninterrupted services.
• Conduct safety rounds around internal and external locations of facilities.
• Maintain supply inventory and ensure proper storage.
• Assist with facility upkeep and inspections readiness.
• Assist in implementing safety and emergency procedures.
• Assist in bed checks and room inspections for cleanliness and safety.
• Document bed checks, inspections, incident reports, and client logs.
• Facilitate routine daily living activities for clients.
• Adhere to site work order procedures.
• Assist with weekly cleaning of client rooms and common areas.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Team collaboration

Basic computer literacy

Driver's license

Flexibility

Education

High School Diploma or equivalent

Job description

The Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.

FLSA Classification: Non-Exempt

Responsibilities

• Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
• Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
• Assists in the delivery/handling of client mail
• Assists clients with the move-in and move-out from the facility
• Responsible for preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Responsible for addressing client issues timely to ensure the non-interruption of services
• Responsible for conducting safety rounds around both the internal and external locations of facilities
• Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
• Assists with maintenance and upkeep of the facility and ensures readiness for inspections
• Assists in the implementation of toxicology testing to promote a sober environment
• Responsible for implementation of all safety and emergency procedures
• Assist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environment
• Conducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.
• Facilitate routine daily living activities for clients
• Adheres to the site work order procedure
• Assists with weekly cleaning of client room and other common-use areas around the site
• Performs other duties as assigned

Qualifications

Requirements

• High School Diploma or equivalent
• At least one year of experience with programs and homeless populations
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course