Veteran Service Assistant

Paycom - ATS; Long Beach (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Paycom - ATS seeks a Veteran Service Assistant to support daily residential services for veterans. You will aid in shelter operations, meals, and hygiene, and help maintain a therapeutic environment through coordination with clinical staff.

Responsibilities include assisting with move-ins/outs, client mail, and incident reporting. You will help conduct safety rounds and support bed checks and daily living activities, promoting a sober, client-centered setting.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience with programs and homeless populations preferred.
• Excellent communication and interpersonal skills essential.
• Ability to collaborate with residential staff and maintain a sober environment.
• Demonstrated commitment to client-centered service and safety.

Responsibilities

• Assist in delivering basic services (shelter, food, hygiene) to veterans.
• Maintain harmonious, therapeutic environment through communication with clinical staff.
• Support in processing client mail and move-in/move-out tasks.
• Address client issues promptly to prevent service interruptions.
• Conduct safety rounds at internal and external locations of facilities.

Skills

Communication

Interpersonal skills

Teamwork

Safety awareness

Conflict de-escalation

Education

High School Diploma or equivalent

Job description

Veteran Service AssistantThe Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.FLSA Classification: Non-ExemptResponsibilitiesAssists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facilityEnsures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environmentAssists in the delivery/handling of client mailAssists clients with the move-in and move-out from the facilityResponsible for preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these eventsResponsible for addressing client issues timely to ensure the non-interruption of servicesResponsible for conducting safety rounds around both the internal and external locations of facilitiesConveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storageAssists with maintenance and upkeep of the facility and ensures readiness for inspectionsAssists in the implementation of toxicology testing to promote a sober environmentResponsible for implementation of all safety and emergency proceduresAssist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environmentConducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.Facilitate routine daily living activities for clientsAdheres to the site work order procedureAssists with weekly cleaning of client room and other common-use areas around the sitePerforms other duties as assignedRequirementsHigh School Diploma or equivalentAt least one year of experience with programs and homeless populationsGood communication and interpersonal skillsAbility to work collaboratively with residential staffMust promote client-centered philosophy and skilled in creating/maintaining a sober environmentMust be energetic, dedicated to mission and flexibleBasic computer literacyValid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course