Part-Time Veteran Service Assistant

USVETS Houston; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

USVETS Houston is seeking a Veteran Service Assistant to support daily residential services at the Houston site. You will assist in shelter operations, maintain a sober and therapeutic environment, and coordinate with staff to ensure uninterrupted services for veterans.

Responsibilities include bed checks, safety rounds, client mail handling, incident reporting, and helping with room inspections and cleaning. A valid driver’s license and community-focused approach are required.

Qualifications

• High School Diploma or equivalent.
• At least one year of experience with programs and homeless populations.
• Good communication and interpersonal skills.
• Ability to work collaboratively with residential staff.
• Must promote client-centered philosophy and sobriety.
• Energetic, mission-driven and flexible.
• Valid driver's license required.
• If driving company vehicles, meet insurance requirements and driver training.

Responsibilities

• Assists in delivering basic services (shelter, food, hygiene) to veterans.
• Maintains a harmonious atmosphere and therapeutic community environment.
• Handles client mail and move-in/move-out logistics.
• De-escalates verbal/physical altercations and files incident reports.
• Performs bed checks, inspections, and safety rounds.
• Assists with supply inventory and storage.
• Supports maintenance and readiness for inspections.
• Assists in safety and emergency procedures implementation.
• Facilitates routine daily living activities for clients.
• Performs routine cleaning of client rooms and common areas.

Skills

Communication skills

Interpersonal skills

Team collaboration

Basic computer literacy

Problem solving

Education

High School Diploma or equivalent

Tools

Basic computer literacy

Job description

Veteran Service AssistantThe Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.FLSA Classification: Non-ExemptResponsibilitiesAssists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facilityEnsures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environmentAssists in the delivery/handling of client mailAssists clients with the move-in and move-out from the facilityResponsible for preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these eventsResponsible for addressing client issues timely to ensure the non-interruption of servicesResponsible for conducting safety rounds around both the internal and external locations of facilitiesConveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storageAssists with maintenance and upkeep of the facility and ensures readiness for inspectionsAssists in the implementation of toxicology testing to promote a sober environmentResponsible for implementation of all safety and emergency proceduresAssist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environmentConducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.Facilitate routine daily living activities for clientsAdheres to the site work order procedureAssists with weekly cleaning of client room and other common-use areas around the sitePerforms other duties as assignedRequirementsHigh School Diploma or equivalentAt least one year of experience with programs and homeless populationsGood communication and interpersonal skillsAbility to work collaboratively with residential staffMust promote client-centered philosophy and skilled in creating/maintaining a sober environmentMust be energetic, dedicated to mission and flexibleBasic computer literacyValid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course