Veteran Housing & Care Navigator

Volunteers of America Chesapeake & Carolinas; Durham (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Job summary

Volunteers of America Chesapeake & Carolinas seeks a Health Navigator to manage crises, provide in-the-moment support to clients with behavioral health needs, ensure safety, and connect veterans to evidence-based providers and VA services. This role focuses on connecting clients to care and housing, not in-person therapy.

You will provide day-to-day support for participating veteran households in homelessness prevention, rapid re-housing, and transitional services, guiding intake through to

Qualifications

• Masters level social worker or equivalent education with experience in counseling psychology, nursing, rehabilitative counseling, or related human service field.
• Clinical License preferred but not required.
• Experience working with homeless individuals and families including veterans is a plus.

Responsibilities

• Coordinate collaborative efforts for the SSVF Program and develop a set schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers.
• Skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to a therapeutic service
• Independently manage a caseload of complex, multi-need clients
• Effectively and professionally communicate with clients throughout the process of accessing care, via email, phone, and occasionally text
• Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan.
• Provide service coordination between the local VAMC and community partners, for persons served and their families/supporters.
• Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans.
• Provide or arrange support for veterans transitioning to or maintenance of permanent housing.
• Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues.

Skills

Crisis management

Care coordination

Communication skills

Education

MSW or related field

Job description

Volunteers of America Chesapeake & Carolinas seeks a Health Navigator to manage crises, provide in-the-moment support to clients with behavioral health needs, ensure safety, and connect veterans to evidence-based providers and VA services. This role focuses on connecting clients to care and housing, not in-person therapy.

You will provide day-to-day support for participating veteran households in homelessness prevention, rapid re-housing, and transitional services, guiding intake through to