Veteran Case Management Supervisor – Housing First Leader

United Way of Central Alabama; Montgomery (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

United Way of Central Alabama is seeking a SSVF Case Management Supervisor in Montgomery, AL. This leadership role focuses on guiding case managers to help veterans and their families achieve housing stability within a Housing First framework.

You will oversee onboarding, staff development, and ensure high-quality services in collaboration with VA and community partners. The role requires a Bachelor’s degree, 2 years of supervisory experience, and a commitment to veterans’ housing outcomes.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• License preferred.
• Military experience preferred.
• 2 years of supervisory and program management experience required.

Responsibilities

• Provide supervision to case managers to ensure veterans and veteran families achieve housing stability.
• Oversee onboarding, training, and development of staff to ensure high-quality services.
• Review and approve team documentation for completeness, timeliness, and accuracy.
• Facilitate weekly supervision meetings to give feedback and track progress.
• Provide crisis intervention as needed under supervisor guidance.
• Maintain contact with VA, hospitals, clinics, Vet Centers, shelters and community agencies.
• Ensure case referrals are within program timelines and documented.
• Review Temporary Financial Assistance requests for accuracy and documentation.
• Handle client transfers between SSVF programs.
• Monitor monthly Continuous Quality Improvement goals.
• Represent the program at local Continuum of Care coalitions.
• Coordinate with local HUD-VASH team.
• Develop and maintain relationships with community partners.
• Manage a small HUD-VASH caseload when needed.

Skills

Case management

Leadership

Communication

Housing First

VA familiarity

Team player

Education

Bachelor's degree

Master's degree preferred

License preferred

Military experience preferred

Tools

Microsoft Office

Client Management Systems

Job description

United Way of Central Alabama is seeking a SSVF Case Management Supervisor in Montgomery, AL. This leadership role focuses on guiding case managers to help veterans and their families achieve housing stability within a Housing First framework.

You will oversee onboarding, staff development, and ensure high-quality services in collaboration with VA and community partners. The role requires a Bachelor’s degree, 2 years of supervisory experience, and a commitment to veterans’ housing outcomes.