Senior Case Manager & SSVF Lead for Veterans Housing

Insight Housing; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Vacation days

Job summary

Insight Housing seeks a Case Manager Supervisor to lead Case Managers in the SSVF program, ensuring high-quality services and compliant documentation. The role focuses on housing stability outcomes, TFA oversight, and staff coaching within a Veteran-focused program.

You will report to the SSVF Program Manager and guide staff through complex cases while maintaining audit-ready participant files and program compliance.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or related field or equivalent combination of education and relevant experience
• Minimum of 4 years of experience in case management, housing stabilization, or Veteran-serving programs
• At least 2 years of supervisory, lead, or senior case management experience
• Experience reviewing, approving, and monitoring Temporary Financial Assistance (TFA) requests
• Proficiency with HMIS and other case management or data tracking systems

Responsibilities

• Supervise, coach, and support SSVF Case Managers to ensure high-quality service delivery
• Ensure staff meet program goals related to housing stability, retention, and participant outcomes
• Review, approve, and oversee all Temporary Financial Assistance (TFA) requests submitted by Case Managers to ensure eligibility, accuracy and compliance
• Conduct regular case file reviews to ensure documentation is complete, accurate, and audit-ready
• Monitor compliance with SSVF regulations, policies, and reporting requirements
• Provide guidance on case planning, service coordination, and problem-solving with participants
• Track staff performance and address gaps through training or corrective action
• Support onboarding and ongoing training of Case Managers, including TFA policies and documentation standards
• Communicate program performance, compliance risks, and trends to the SSVF Program Manager
• Support preparation for internal and external audits, monitoring visits, and funder reviews

Job description

Insight Housing seeks a Case Manager Supervisor to lead Case Managers in the SSVF program, ensuring high-quality services and compliant documentation. The role focuses on housing stability outcomes, TFA oversight, and staff coaching within a Veteran-focused program.

You will report to the SSVF Program Manager and guide staff through complex cases while maintaining audit-ready participant files and program compliance.