Program Coordinator, Priority Veteran

United Way of Central Alabama; Montgomery (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

United Way of Central Alabama is seeking a SSVF Case Management Supervisor in Montgomery, AL. This leadership role focuses on guiding case managers to help veterans and their families achieve housing stability within a Housing First framework.

You will oversee onboarding, staff development, and ensure high-quality services in collaboration with VA and community partners. The role requires a Bachelor’s degree, 2 years of supervisory experience, and a commitment to veterans’ housing outcomes.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• License preferred.
• Military experience preferred.
• 2 years of supervisory and program management experience required.

Responsibilities

• Provide supervision to case managers to ensure veterans and veteran families achieve housing stability.
• Oversee onboarding, training, and development of staff to ensure high-quality services.
• Review and approve team documentation for completeness, timeliness, and accuracy.
• Facilitate weekly supervision meetings to give feedback and track progress.
• Provide crisis intervention as needed under supervisor guidance.
• Maintain contact with VA, hospitals, clinics, Vet Centers, shelters and community agencies.
• Ensure case referrals are within program timelines and documented.
• Review Temporary Financial Assistance requests for accuracy and documentation.
• Handle client transfers between SSVF programs.
• Monitor monthly Continuous Quality Improvement goals.
• Represent the program at local Continuum of Care coalitions.
• Coordinate with local HUD-VASH team.
• Develop and maintain relationships with community partners.
• Manage a small HUD-VASH caseload when needed.

Skills

Case management

Leadership

Communication

Housing First

VA familiarity

Team player

Education

Bachelor's degree

Master's degree preferred

License preferred

Military experience preferred

Tools

Microsoft Office

Client Management Systems

Job description

Make an Impact as a SSVF Case Management Supervisor!

Join our mission-driven team in our Montgomery, AL office that is dedicated to helping veterans and their families achieve housing stability. We’re looking for a compassionate, energetic leader to guide case managers, ensure high-quality services, and strengthen partnerships across the community. You’ll oversee staff development, support crisis response, collaborate with VA and local agencies, and help drive Housing First initiatives; all while making a real difference each day! If you're a strong communicator, a supportive coach, and committed to serving those who served, we’d love to have you on our team.

Responsibilities

• Provide supervision to case managers to ensure veterans and veteran families achieve housing stability
• Oversee onboarding, training, and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles
• Review and approve team’s documentation, including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy
• Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing
• Provide crisis intervention and resolve client concerns under direction of your supervisor
• Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters, and community agencies
• Ensure case referrals are assigned within program timelines and completed accurately
• Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission
• Handle client transfers to other SSVF programs
• Monitor and ensure achievement of monthly Continuous Quality Improvement goals
• Ensure representation at all local Continuum of Care homeless coalitions
• Coordinate closely with local HUD-VASH team
• Ensure relationships with community partners across assigned counties are developed and maintained
• Manage a small caseload of HUD-VASH clients when needed

Knowledge/Skills

• Case management experience, including knowledge of trauma-informed care and person-first practices
• Excellent management, interpersonal and communication skills
• Able to have crucial conversations and provide feedback on employee performance
• Excellent computer skills to include Microsoft Office suite and Client Management Systems
• Able to work as team member
• Familiarity with Housing First, Veteran’s Administration (VA), and/or US Military a plus

Education/ Experience

• Bachelor’s degree required; Master’s degree preferred in a social service-related field
• License preferred
• Military experience preferred
• 2 years' supervisory and program management experience required

Working Conditions

Services are provided in office, in the community, and in client homes

Requirements

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Reliable transportation

Proof of automobile insurance commensurate with State law

Cell phone

Background checks to include criminal record, drug screen, and TB testing