Lead Case Manager – Housing & Veteran Services

Volunteers of America-Greater New York; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Retirement Plan

Tuition Reimbursement

Paid Time Off including Birthday Gift

Job summary

Volunteers of America–Greater New York is seeking a Case Manager Supervisor in Bronx, NY. The role ensures Case Managers and the SSVF Housing Specialist deliver high-quality services per program guidelines and funder requirements, with supervision and professional development for staff.

The position supports the SSVF program, engages with veterans, and emphasizes housing stability and access to supportive services in a mission-driven environment.

Qualifications

• Bachelor's Degree in Human Services with three years' experience with a similar population and one year supervisory experience.
• Verbal and written communication skills, basic computer skills, and ability to work with multiple agencies.

Responsibilities

• Oversee the performance and development of Case Managers and the Housing Specialist.
• Conduct regular one-on-one meetings and team discussions to manage caseloads, meet performance standards, and adhere to funder requirements.
• Provide coaching, mentoring, and professional development opportunities for staff.
• Develop positive linkages to internal and external agency services and state/city liaisons.
• Monitor timely and accurate completion of case documentation, intake forms, assessments, and progress notes.
• Conduct periodic audits of case files to assess compliance with regulations and best practices.
• Provide direct case management services for clients, including assessments, IHP, service coordination, and advocacy.
• Support outreach to identify veterans eligible for SSVF and conduct home visits and community outreach.

Skills

Verbal communication

Written communication

Supervisory experience

Case management

Interagency collaboration

Education

Bachelor's Degree in Human Services

Job description

Volunteers of America–Greater New York is seeking a Case Manager Supervisor in Bronx, NY. The role ensures Case Managers and the SSVF Housing Specialist deliver high-quality services per program guidelines and funder requirements, with supervision and professional development for staff.

The position supports the SSVF program, engages with veterans, and emphasizes housing stability and access to supportive services in a mission-driven environment.