Lead Case Manager, Priority Veteran - Pensacola

Kids for the Future; Pensacola (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Kids for the Future is seeking a dedicated Case Manager Supervisor in Pensacola, FL to oversee a team of Case Managers and ensure housing stability for veterans and families under the SSVF program.

You will supervise onboarding, training, and ongoing development, maintain quality controls, and coordinate with VA and local partners to strengthen community services.

Qualifications

• Experience with trauma-informed care and person-first practices.
• Excellent management and interpersonal communication skills.
• Able to conduct crucial conversations and provide constructive feedback.
• Proficient with Microsoft Office and client management systems.

Responsibilities

• Supervise Case Managers to promote housing stability for veterans and families.
• Oversee onboarding, training, and development of staff per SSVF guidelines.
• Review documentation for timeliness, completeness, and accuracy.
• Lead weekly supervision meetings and support problem-solving.

Skills

Case management

Leadership

Communication skills

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Client Management System

Job description

• Location 375 North 9th Avenue,Pensacola, FL, 32502,United States
• Employee Type Full time
• Required Degree 2 Year Degree
• Travel 20%
• Manage Others No

Make a meaningful impact by overseeing our dedicated Pensacola team of Case Managers by promoting a culture of accountability, growth, and service excellence. This position combines leadership, relationship-building, and strategic oversight to strengthen outcomes for clients and the community.

Job Summary

Oversee day to day responsibilities of assigned Case Managers including supervision, training, and ongoing development of Case Managers. Maintain quality and productivity controls and maintain staff performance benchmark goals. Maintain positive working relationships with referring agencies and other community providers.

Responsibilities

• Provide supervision to Case Managers to ensure veterans and veteran families achieve housing stability.
• Oversee onboarding, training and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles.
• Review and approve team’s documentation including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy.
• Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing.
• Provide crisis intervention and resolve client concerns under direction of Supervisor.
• Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
• Ensure case referrals are assigned within program timelines and completed accurately.
• Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission.
• Handle client transfers to other SSVF programs.
• Monitor and ensure achievement of monthly Continuous Quality Improvement goals.
• Ensure representation at all local Continuum of Care homeless coalitions.
• Coordinate closely with local HUD-VASH team.
• Ensure relationships with community partners across assigned counties are developed and maintained.
• Manage a small caseload of HUD-VASH clients when needed.

Qualifications

Knowledge/Skills

Case management experience, including knowledge of trauma-informed care and person-first practices

Excellent management, interpersonal and communication skills

Able to have crucial conversations and provide feedback on employee performance

Excellent computer skills to include Microsoft Office suite and Client Management System

Able to work as team member

Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus

Education/ Experience

Bachelor’s degree required; Master’s degree preferred in a social service-related field required

Working Conditions

Services are provided in office, in the community, and in client homes

Requirements

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Reliable transportation

Proof of automobile insurance commensurate with State law

Cell phone

Background checks to include criminal record, drug screen & TB testing