Veteran Care Access Specialist: Multi-Clinic Support

US-Department-of-Veterans-Affair; Fort Knox (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) at Fort Knox supports an interprofessional healthcare team within a VISN Clinical Contact Center, routing clinical questions, scheduling, and coordinating patient care to achieve first-contact resolution.

This position requires US citizenship, a high school diploma or equivalent, and English proficiency; one year of experience at GS-5 level is typical, with opportunities within the VA's qualification standards.

Qualifications

• Advanced knowledge of healthcare processes related to access to care and scheduling across disciplines.
• Ability to collaborate with diverse clinicians to meet team goals.
• Strong medical terminology understanding for clinical communication.

Responsibilities

• Route clinical questions to appropriate clinical staff.
• Participate in huddles to determine daily clinic needs.
• Monitor and update appointments and patient demographics during check-in.
• Coordinate administrative functions for patient transfers and referrals.

Skills

Advanced healthcare processes

Interdisciplinary collaboration

Medical terminology

Prioritization & organization

Written and verbal communication

Education

High school diploma or equivalent

Job description

The Advanced Medical Support Assistant (AMSA) at Fort Knox supports an interprofessional healthcare team within a VISN Clinical Contact Center, routing clinical questions, scheduling, and coordinating patient care to achieve first-contact resolution.

This position requires US citizenship, a high school diploma or equivalent, and English proficiency; one year of experience at GS-5 level is typical, with opportunities within the VA's qualification standards.