Advanced Medical Support Assistant - Care Access & Scheduling

U.S. Department of Veterans Affairs; Fort Knox (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fort Knox is seeking an Advanced Medical Support Assistant (AMSA) to join an interprofessional healthcare team within a VISN Clinical Contact Center.

The AMSA provides administrative support, routes clinical questions to the right staff, and helps achieve first-contact resolution for Veterans and their caregivers. The role emphasizes scheduling, patient data management, and collaboration with clinicians across multiple clinics to ensure timely access to

Qualifications

• High school diploma or GED or equivalent
• Experience requirements vary by grade and may include one year of experience for GS-06 levels
• Must be proficient in English (spoken and written)

Responsibilities

• Operates within a multi-disciplinary team to provide access to care across clinics.
• Routes clinical questions to appropriate clinical staff and supports scheduling and appointment management.
• Maintains patient data accuracy and supports first-contact resolution in a call-centered environment.
• Communicates effectively with Veterans, caregivers, and interprofessional teams to resolve issues.

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs in Fort Knox is seeking an Advanced Medical Support Assistant (AMSA) to join an interprofessional healthcare team within a VISN Clinical Contact Center.

The AMSA provides administrative support, routes clinical questions to the right staff, and helps achieve first-contact resolution for Veterans and their caregivers. The role emphasizes scheduling, patient data management, and collaboration with clinicians across multiple clinics to ensure timely access to