Outpatient Care & Scheduling Specialist

U.S. Department of Veterans Affairs; Prestonsburg (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Federal benefits

Job summary

U.S. Department of Veterans Affairs in Prestonsburg, KY is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative support in outpatient clinics. You will handle scheduling, cancellations, and follow-ups, and work across multiple clinics with the patient care team.

The role requires a high school diploma or equivalent, strong English, and familiarity with electronic medical records. Team collaboration and detail-oriented data entry are essential.

Qualifications

• US citizenship or eligibility for VA appointment
• High school diploma or equivalent
• English language proficiency as per VA standards
• Qualified for GS-6 level with one year of experience in scheduling and patient flow
• Knowledge of medical terminology and ability to work across clinics

Responsibilities

• Provide administrative support in an interdisciplinary care delivery model
• Manage patient scheduling, cancellations, and follow-ups across multiple clinics
• Enter and verify patient demographics and insurance information
• Coordinate with care teams to optimize appointment availability and patient flow

Skills

Scheduling

Canceling appointments

Rescheduling

Data entry

Communication

Customer service

Education

High school diploma

GED equivalency

Tools

EMR systems

Job description

U.S. Department of Veterans Affairs in Prestonsburg, KY is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative support in outpatient clinics. You will handle scheduling, cancellations, and follow-ups, and work across multiple clinics with the patient care team.

The role requires a high school diploma or equivalent, strong English, and familiarity with electronic medical records. Team collaboration and detail-oriented data entry are essential.