Care Coordination & Medical Scheduling Assistant

US-Department-of-Veterans-Affair; Amarillo (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The United States Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) for the VA Community Care Service within the Amarillo VA Health Care System. This role supports Veterans across the Texas Panhandle and neighboring states, coordinating care with a broad range of clinicians.

GS-06 level with responsibilities including scheduling, patient coordination, and communication with internal/external stakeholders.

Qualifications

• 12 months working in a clinical environment coordinating patient schedules (eg: scheduling appointments, coordinating consults).
• Advanced knowledge of medical terminology: documenting/reading administrative notes in medical charts.
• Customer service: experience in de-escalation, problem solving, decision making, and tactful communication skills.
• 12 months clerical work experience using computer applications, multi-line phone system.
• Experience with workload reports and data collection to include meeting deadlines, setting priorities, and organizing workloads.
• Strong interpersonal skills; ability to work well in groups.

Responsibilities

• Collaborate and communicate with a wide range of medical clinicians to accomplish team goals and ensure medical care to patients.
• Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes and regulations.
• Communicate tactfully and effectively with internal and external customers; resolve patient concerns.
• Advanced knowledge of health care processes related to access to care and interdisciplinary coordinated care delivery.
• Advanced knowledge of policies and procedures affecting patient flow and care administration.

Skills

Scheduling experience

Medical terminology

Customer service

Clerical work

Data collection

Interpersonal skills

Education

High school diploma or GED

Job description

The United States Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) for the VA Community Care Service within the Amarillo VA Health Care System. This role supports Veterans across the Texas Panhandle and neighboring states, coordinating care with a broad range of clinicians.

GS-06 level with responsibilities including scheduling, patient coordination, and communication with internal/external stakeholders.