Veteran Benefits Consultant

Veterans Guardian; Pinehurst (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Training

Professional Development Opportunities

Job summary

Veterans Guardian in Pinehurst, NC seeks a Veteran Benefits Consultant to guide veterans through the disability benefits journey by phone, combining consultative sales with compassionate advocacy.

You will listen to veterans' stories, assess their benefits, review records, and educate them on the Veterans Guardian process, delivering an exceptional client experience while meeting performance goals.

Qualifications

• Experience in sales or client-facing roles to guide customers.
• Strong communication and empathetic listening skills.
• Ability to ask thoughtful questions and build trust.
• Comfort with consultative sales and documenting interactions.

Responsibilities

• Conduct one-on-one consultations with veterans by phone.
• Explain VA disability benefits and the Veterans Guardian process.
• Review military service records and VA documentation with candidates.
• Maintain accurate client records in Salesforce.
• Collaborate with teammates to deliver an exceptional client experience.

Skills

Empathy

Active listening

Questioning

Communication

Tools

Salesforce

Job description

Make a Difference Every Day.

Some careers are about selling products.

Full-Time | In-Person | Pinehurst, NC

Make a Difference Every Day. Some careers are about selling products. This one is about changing lives. At Veterans Guardian, we help veterans better understand the VA disability benefits they've earned through their service. As a Veteran Benefits Consultant, you'll be the first person they speak with, guiding them through one of the most important conversations they'll have after leaving the military.

Every veteran has a story. Your job is to listen, ask thoughtful questions, build trust, and help them understand the opportunities available to them.

If you enjoy connecting with people, solving problems, and making a meaningful impact, we'd love to meet you.

What You'll Do

As a Veteran Benefits Consultant, you'll work directly with veterans from across the country by phone, helping them navigate the first step of their disability benefits journey. This role combines consultative sales, relationship building, and client advocacy to help veterans pursue the disability benefits they've earned.

Your responsibilities include:

• Conducting one-on-one consultations with veterans
• Learning each veteran's unique military and medical history
• Reviewing military service records and VA documentation
• Educating veterans on the Veterans Guardian process
• Building lasting relationships through honest, compassionate conversations
• Guiding veterans through onboarding and required documentation
• Maintaining accurate client records in Salesforce
• Working closely with teammates to deliver an exceptional client experience
• Consistently achieving individual performance and quality goals

Who We're Looking For

This role is a great fit for someone who:

• Enjoys talking to people and building genuine relationships
• Is naturally curious and asks thoughtful questions
• Communicates with confidence and empathy
• Is motivated by goals and takes pride in producing great work
• Is dependable and shows up ready to contribute every day
• Stays organized and follows through on commitments
• Thrives in a fast-paced, team-oriented environment
• Wants a career with purpose, not just another job

Experience We're Looking For

We welcome candidates from a variety of backgrounds, including:

• Sales
• Customer Service
• Retail Leadership
• Banking or Financial Services
• Hospitality
• Military Service
• Consulting
• Account Management
• Healthcare or Insurance
• Any role focused on building relationships and helping people

Previous VA Disability Experience Is Helpful But Not Required.

Training & Development

No prior VA claims experience? No problem.

Our comprehensive paid training program will teach you everything you need to succeed, including:

• VA disability benefits and claim strategy
• Veterans Guardian processes
• Salesforce
• Consultative communication techniques
• Compliance and documentation standards

You’ll have ongoing coaching and support as you continue to grow in your role.

Why Veterans Guardian?

The work you do here matters. Every day, you'll have conversations with veterans who have sacrificed for our country. Many have spent years believing there were no additional benefits available to them. Others simply need someone willing to listen, educate, and guide them through the process.

Helping a veteran receive benefits that improve their quality of life isn’t just rewarding—it's something you’ll carry with you long after the conversation ends.

We’re looking for people who care about doing meaningful work, enjoy connecting with others, and want to be part of a team that’s passionate about serving those who served.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Paid Training
• Professional Development Opportunities