Customer Service Representative

Veterans Guardian; Pinehurst (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Veterans Guardian is seeking a Customer Service Representative to be the first point of contact for veterans seeking assistance. You will manage high call volume, maintain veteran records, and coordinate appointments with a focus on accuracy and service quality.

The role requires strong communication, computer proficiency, and a willingness to learn the VA claims process and our consulting services. Onsite work in Pinehurst, NC supports collaboration with the team.

Qualifications

• Confident and professional phone communication skills.
• Demonstrated computer proficiency and ability to navigate MS Office.
• Ability to type accurately at an average or above rate.
• Preference for Veterans or Spouses of Veterans.
• Ability to learn company structure, policy and departmental functions.
• Willingness to gain knowledge of the VA Claims process and our services.

Responsibilities

• Professionally handle and route a high volume of inbound calls.
• Update veteran interactions in Salesforce with detailed notes.
• Schedule appointments and coordinate calendars for multiple team members.
• Maintain complete and accurate documentation for each veteran client.
• Keep internal directories and contact records current.
• Serve as the central communication point for internal and external partners.

Skills

Phone communication

Computer skills

MS Office

Typing speed

Veteran preferred

Learn company policies

VA claims process

Tools

Salesforce CRM

Job description

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.

Job Description:

We are seeking a highly organized and detail-oriented individual to join our team in a high-volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.

Key Responsibilities:

• Professionally handle and route a high volume of inbound calls


• Update veteran interactions and progress in the Salesforce CRM with detailed notes


• Schedule appointments and coordinate calendars for multiple team members


• Exhibit strong organizational and multitasking skills while supporting various teams


• Ensure documentation for each veteran client is complete and accurately maintained


• Keep internal directories and contact records current


• Serve as the central communication point for internal departments and external partners

Work Location:

This is a full-time, onsite role located at 75 Trotter Hills Circle, Pinehurst, NC.

Requirements

Qualifications:

• Confident and professional phone communication skills


• Demonstrated computer proficiency


• Comfortable navigating Microsoft Office applications


• Average or above-average typing speed and accuracy


• Preference given to Veterans or Spouses of Veterans to better connect with our clients


• Ability to quickly learn company structure, policy, and departmental functions


• Must gain working knowledge of the VA Claims process and our company's consulting services

Benefits

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance