Veteran Claims Consultant

Veterans Guardian VA Claim Consulting; Pinehurst (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Veterans Guardian VA Claim Consulting is seeking a Veteran Claims Consultant in Pinehurst, NC. In this full-time, in-person role, you will conduct consultations with veterans to help them navigate VA disability claims and maximize their benefits.

Your responsibilities include building trust, managing documentation, and collaborating with internal teams. Strong consultative sales skills and familiarity with VA processes are essential for success in this impactful position.

Qualifications

• Experience in consulting, sales, or customer service preferred.
• Familiarity with VA processes strongly valued.
• Must manage multiple priorities effectively.

Responsibilities

• Conduct in-depth consultations with veterans to uncover claim opportunities.
• Guide veterans through documentation and onboarding.
• Maintain detailed records in Salesforce.
• Maintain detailed records in Salesforce.
• Meet monthly performance and consultation goals.

Skills

Consultative sales skills

Relationship-building skills

Attention to detail

Active listening

Organizational skills

Tools

Salesforce

Job description

Veteran Claims Consultant

Veterans Guardian is a leading pre‑filing consulting firm dedicated to helping veterans maximize the VA disability benefits and compensation they’ve earned through their service. We specialize in positioning veterans for success before they file their claim by identifying overlooked opportunities, building strong claim strategies, and delivering an exceptional client experience from start to finish.

As a Veteran Claims Consultant, you are the first and most important relationship in the veteran’s journey with Veterans Guardian. In this high-impact, sales-driven role, you will conduct strategic consultations, uncover qualifying claim opportunities, educate veterans on the process, and guide them confidently through the next steps.

This role is ideal for driven professionals who thrive in a consultative sales environment, are motivated by performance goals, and are passionate about making a meaningful difference in the lives of veterans and their families.

What You’ll Do

• Conduct in-depth consultations with veterans to uncover potential VA disability claim opportunities and explain the Veterans Guardian process.
• Build trust and rapport through empathetic, solution-focused conversations that drive engagement and commitment.
• Review service records, medical documentation, DD-214s, and VA rating decisions to identify potential paths for increased disability compensation.
• Educate veterans on benefits eligibility and strategically position them for claim success.
• Guide veterans through onboarding by securing required documents, disclosures, and signed agreements.
• Maintain detailed and accurate records in Salesforce, including notes, follow-ups, and pipeline updates.
• Partner with internal teams to ensure a seamless client experience and efficient claim progression.
• Consistently meet or exceed monthly performance, consultation, and production goals while maintaining compliance and quality standards.

What Makes You Successful

• Strong consultative sales and relationship-building skills.
• Confidence handling high-volume outbound and inbound client interactions.
• Ability to uncover needs, overcome objections, and guide veterans toward informed decisions.
• Highly organized with strong attention to detail and follow-through.
• Motivated by performance metrics, goals, and helping people achieve life-changing outcomes.
• Passion for serving the veteran community with integrity and professionalism.

Work Location

This is a full-time, 100% in-person role located at: 75 Trotter Hills Circle, Pinehurst, NC

Compensation

• Competitive hourly pay plus uncapped performance-based bonuses tied to production and results.
• New hires complete a comprehensive 3-week training program focused on VA claims strategy, systems, and client consultation techniques.
• Employees become eligible for performance-based bonuses upon successful completion of the training period.
• Opportunity to significantly increase earnings through monthly performance incentives in a fast-paced, goal-oriented environment.

Requirements

• Equivalent work experience, such as military service, consulting, sales, or customer service, is preferred.
• Familiarity with VA processes is strongly valued.
• Excellent communication, active listening, and organizational skills.
• Ability to manage multiple priorities in a fast-moving, structured environment.
• Attention to detail with commitment to compliance and documentation accuracy.
• Experience with Salesforce or similar CRM systems preferred.
• Bottom line: you must be willing to pick up the phone, talk to veterans, understand their stories, frustrations, and concerns, and help them earn what they medically and ethically deserve.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance