Claims Outreach Specialist

Christy Industrial Holdings; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Remote within Tennessee

PTO 2 weeks

Paid holidays

Health options after 30 days

Professional development

Comprehensive training

Meaningful work

Job summary

ForTheVeteran is seeking a Claims Outreach Specialist to serve as a dedicated advocate for our veteran clients as they navigate VA disability claims. You will deliver proactive outreach, provide clear guidance on accessing VA Rating Decision Letters, and help clients move cases through the process with care.

This fully remote role requires attention to detail, integrity, and clear, empathetic communication.

Qualifications

• Genuine passion for helping disabled veterans and making a positive impact in their lives
• Exceptional attention to detail with the ability to relay information clearly and accurately
• Uncompromising integrity and ethical standards
• Strong organizational skills with the ability to manage time efficiently
• Comfortable working in a fully remote environment with reliable internet access

Responsibilities

• Deliver Proactive & Empathetic Client Outreach - Promptly contact pending clients via approved phone calls, texts, and emails using professional, veteran-friendly templates to check claim status updates and offer immediate support.
• Provide Clear, Step-by-Step Guidance - Explain how veterans can locate, download, and securely send their VA Rating Decision Letter online through VA.gov.
• Offer Responsive Follow-Up & Support - Maintain consistent, caring communication until the decision letter is received or SLAs are met.
• Ensure Accurate & Timely Documentation - Upload the decision letter and all client communications to the CRM with meticulous attention to detail.
• Expertly Review & Update Client Profiles - Analyze rating decision letters and update conditions, ratings, outcomes in the client’s profile.
• Prevent Delays & Keep Cases Moving - Monitor transitions and address bottlenecks to ensure smooth progression.
• Seamlessly Transition Cases - Move completed cases through CRM queues.
• Collaborate to Support Billing Excellence - Provide accurate case details to Decision Review team for end-to-end support

Skills

Empathetic outreach

Attention to detail

Effective communication

Integrity

Organization

Job description

We are asking you to complete the Culture Index(TM) Survey so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development.

First and foremost, please be informed that Culture Index is:

• A survey, not a test. There is no passing or failing.
• There is no such thing as a perfect result.
• We only measure work related behaviors.
• We do not measure intelligence.
• We do not measure a person's learning curve.
• We cannot determine race, gender or religion.
• We cannot determine your age.
• We cannot determine your ambition.
• We do not measure anything abnormal or clinical.

Take your time, read the instructions and complete the survey by yourself. It is important to complete the survey, once you have begun. The average person requires 8-10 minutes. If you can not set aside at least that much time right now, then please close the screen and re-use the link to complete the survey when you have more time. We thank you in advance for your cooperation.

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CLAIMS OUTREACH SPECIALIST ForTheVeteran is a medical consulting company who partners with veterans to navigate the confusingand challenging VA disability compensation process. We believe that it should be easy for veterans toreceive the benefits that they have already sacrificed to earn. Our in-house medical team are experts inthe VA claims process, so they can help veterans identify and prepare the claims most valuable to theirunique medical conditions.

Core Values

• Be a lifelong learner.
• Commitment to the veteran's best interest.
• Solve tomorrow's problems today.
• Build mutual trust.
• Go the extra mile.
• No one is just a number / You're more than just a number
• Attitude is everything.

Summary

As a Claims Outreach Specialist, you will be the dedicated, compassionate advocate for ourveteran clients as they navigate the next steps after a VA disability claim decision. Your primary focus isdelivering outstanding, personalized client service by proactively reaching out to veterans, providingclear and patient guidance on accessing their VA Rating Decision Letter (RDL), following up attentivelyuntil the document is received, and ensuring every case progresses smoothly, accurately, and withoutunnecessary delays. You play a critical role in building trust, reducing veteran stress, and keeping theentire workflow organized, timely, and veteran-centered- from initial outreach through to seamlesshandoff for review and invoicing.

Essential Duties and Responsibilities

• Deliver Proactive & Empathetic Client Outreach - Promptly contact pending clients via approved phone calls, texts, and emails using professional, veteran-friendly templates to check claim status updates and offer immediate support.
• Provide Clear, Step-by-Step Guidance - Patiently explain (in simple, accessible language) how veterans can locate, download, and securely send their VA Rating Decision Letter online through VA.gov, empowering them with confidence and minimizing frustration.
• Offer Responsive Follow-Up & Support - Maintain consistent, caring communication with clients as needed- following up thoughtfully until the decision letter is received or appropriate service level agreements (SLAs) are met- ensuring no veteran feels overlooked.
• Ensure Accurate & Timely Documentation - Once received, upload the decision letter and all relevant client communications to the CRM system with meticulous attention to detail.
• Expertly Review & Update Client Profiles - Carefully analyze the rating decision letter, then update all key information- including conditions, ratings, outcomes, and other details in the client's profile to maintain complete accuracy and readiness for next steps.
• Prevent Delays & Keep Cases Moving Smoothly - Act as a proactive guardian of the workflow by monitoring transitions, addressing potential bottlenecks immediately, and ensuring every case advances efficiently from outreach to completion.
• Seamlessly Transition Cases - Once fully documented and ready, move completed cases through the appropriate CRM queues.
• Collaborate to Support Billing Excellence - Partner closely with the Decision Review team by providing accurate, up-to-date case details and documentation, contributing to a reliable and efficient end-to-end client experience.

Qualifications

This role is ideal for someone who thrives on client-focused service, enjoys buildingpositive relationships with veterans, and is committed to accuracy, timeliness, and making the claimsprocess as smooth and supportive as possible.

• Genuine passion for helping disabled veterans and making a positive impact in their lives
• Exceptional attention to detail with the ability to relay information clearly and accurately.
• Uncompromising integrity and ethical standards
• Strong organizational skills with the ability to manage time efficiently
• Comfortable working in a fully remote environment, with access to reliable internet connection and a quiet workspace
• Knowledge of VA benefits and the claims process is preferred but not required as the selected applicant will undergo extensive training

Benefits

• Full-time, fully remote position - must be within Tennessee to be considered.
• Two weeks of PTO annually, with additional weeks awarded based on time with the company.
• (After 90 days)
• Paid holidays
• Multiple health Insurance options, available after 30 days.
• Opportunities for professional development and advancement in a fast-growing company
• Comprehensive training and ongoing support
• Meaningful work that makes a difference in the lives of disabled veterans

Schedule & Pay rate

This is a remote, full-time position, working a traditional 8am - 5pm schedule.

Compensation is $40,000 - $45,000 annually, paid semi-monthly.