Vet Hospital Concierge — Delight Pet Parents

Petco Animal Supplies, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. in Orlando seeks a Hospital Concierge to deliver exceptional client and patient care at our Vetco Total Care hospital.

You will answer calls, schedule appointments, greet clients and patients by name, and help maintain a smooth, welcoming environment. The role emphasizes teamwork, compassionate service, and strong communication; previous experience in veterinary practice or customer service is preferred.

Qualifications

• High school diploma is required.
• At least 1 year of experience in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic with professional demeanor.
• Exceptional telephone and computer skills.
• Must be a team player willing to learn, adapt, and grow.
• Preferred: experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and schedule appointments.
• Greet visitors and patients by name and notify staff when they arrive.
• Monitor wait times and accommodate as needed during peak times.
• Assist in training of new staff and share knowledge.
• Ensure waiting area is clean and well-stocked, using proper disinfectants as needed.
• Confirm appointments by client’s preferred method (phone, email, text).
• Provide backup support to staff for room preparation and discharge activities.

Skills

Communication skills

Compassionate service

Telephone skills

Team player

Computer skills

Education

High school diploma

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. in Orlando seeks a Hospital Concierge to deliver exceptional client and patient care at our Vetco Total Care hospital.

You will answer calls, schedule appointments, greet clients and patients by name, and help maintain a smooth, welcoming environment. The role emphasizes teamwork, compassionate service, and strong communication; previous experience in veterinary practice or customer service is preferred.