Veterinary Front Desk Specialist — Compassionate Client Care

United Veterinary Care; Hayward (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Flexible Spending Account

Paid Time Off and Holidays

Life Insurance

Pet discounts

Job summary

Gentle Care Veterinary Hospital in Hayward, CA is seeking a Veterinary Office Client Service Representative to manage front desk operations and deliver exceptional client service. You will be the first and last contact for clients and help create a warm, welcoming environment.

Responsibilities include greeting clients, scheduling appointments, processing payments, managing records, and supporting the veterinary team.

Qualifications

• Preferably 1 year of experience in a veterinary or human medical practice
• Minimum 1 year of customer service experience
• Proficiency in computer skills including email and front desk equipment
• Basic math skills for processing payments and deposits
• Familiarity with veterinary terminology and client communication
• Ability to triage calls and manage waiting room situations
• Excellent communication and multitasking abilities
• Enthusiastic team player with a positive attitude
• Comfortable sitting for long periods

Responsibilities

• Provide polite and timely customer service to pet owners in-person and over the phone
• Schedule and confirm appointments, maintain records, provide estimates, and process invoices
• Demonstrate compassion and empathy in stressful situations
• Maintain a clean, organized lobby and front office
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data entry tasks, including record-keeping and client questionnaires
• Distribute mail and route referral letters and lab results
• Admit patients with accurate information and weights
• Opportunities to learn Veterinary Assistant skills

Skills

Customer service

Communication

Multitask

Computer skills

Basic math

Veterinary terminology

Triage calls

Team player

Seated work comfort

Tools

Microsoft Office

Front desk equipment

Job description

Gentle Care Veterinary Hospital in Hayward, CA is seeking a Veterinary Office Client Service Representative to manage front desk operations and deliver exceptional client service. You will be the first and last contact for clients and help create a warm, welcoming environment.

Responsibilities include greeting clients, scheduling appointments, processing payments, managing records, and supporting the veterinary team.