Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match starting in 0

Paid time off

Job summary

Los Gatos Dog & Cat Hospital in Los Gatos, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will create exceptional client experiences, manage appointments and patient flow, handle multi-line phones, process transactions, and support clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment.

Qualifications

• Minimum 2+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-phone line system, scheduling, and handling payments.

Responsibilities

• Greet clients and provide exceptional service at the front desk.
• Manage appointments and patient flow to support smooth daily operations.
• Answer multi-line phones and assist clients in person.
• Process transactions and maintain accurate financial records.
• Collaborate with team to ensure a positive, calm experience during busy periods.

Skills

Customer service

Phone handling

Calendar scheduling

Payment processing

Verbal communication

Written communication

Teamwork

Tools

Multi-line phone system

POS / payment processing

Calendar management software

Job description

Los Gatos Dog & Cat Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $24 - $26 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday and every Saturday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Our break room is well stocked with your favorite treats and drinks!
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Los Gatos Dog & Cat Hospital?

Los Gatos Dog & Cat Hospital is a full-service veterinary medical facility located in the heart of Los Gatos, CA. Our 8-doctor team has been a trusted partner in the community for decades, providing exceptional care for pets and peace of mind for the people who love them. We are passionate about promoting responsible pet ownership, preventive health care, and educating clients to support lifelong well-being for their pets.

As an accredited American Animal Hospital Association (AAHA) practice, we uphold high standards of patient care, safety, and client service. Our hospital is well-equipped with modern diagnostic tools and surgical capabilities, and we take pride in offering a wide range of services to support pets at every stage of life.

We value collaboration, professional growth, and a supportive team environment where everyone contributes to delivering excellent care.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range $24-$26 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.