Vet Front Desk & Client Care Coordinator - Part-Time

WIL O PAW ANIMAL HOSPITAL; Coloma Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Wil-O-Paw Animal Hospital in Coloma Charter Township, MI seeks a friendly front desk receptionist to be the director of first impressions. You will manage a multi-line phone system, greet clients, and ensure smooth hospital operations with accurate records and efficient scheduling.

The role emphasizes patient advocacy, compassionate customer service, and collaboration with the care team. A flexible schedule including some weekends/holidays is preferred.

Qualifications

• Customer service excellence and friendly demeanor required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Collaborative, team-oriented mindset with flexibility for schedule.
• Experience with veterinary software is a plus.

Responsibilities

• Answer multi-line phone system and greet clients professionally.
• Maintain accurate medical and client records and manage appointments.
• Assist with financial transactions and billing at the front desk.
• Provide compassionate, empathetic customer service and patient care support.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software (experience)

Tools

Veterinary software

Job description

Wil-O-Paw Animal Hospital in Coloma Charter Township, MI seeks a friendly front desk receptionist to be the director of first impressions. You will manage a multi-line phone system, greet clients, and ensure smooth hospital operations with accurate records and efficient scheduling.

The role emphasizes patient advocacy, compassionate customer service, and collaboration with the care team. A flexible schedule including some weekends/holidays is preferred.