Veterinary Front Desk Specialist — Patient Care & Coordination

VetMED Veterinary Hospital; Bay City (MI); Sur place; USD 14 000 - 22 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401k plan

Life Insurance

Disability coverage

Educational assistance (AVMA programs)

Teladoc 24/7 access to doctors

Discounted veterinary care for you and

Résumé du poste

VetMED Veterinary Hospital in Bay City, MI, is seeking a receptionist to provide a warm, professional welcome for clients and patients. You will coordinate appointments, manage records, and process payments while upholding the hospital’s high standards of care and AAHA-accredited practice.

You’ll support team collaboration and contribute to a positive client experience. We offer growth paths and access to internal resources and training to advance careers in veterinary medicine.

Qualifications

• Passion for providing excellent customer service and genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsabilités

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Connaissances

Customer service

Communication

Organizational skills

Team collaboration

Flexible schedule

Veterinary software

Outils

Veterinary software

Description du poste

VetMED Veterinary Hospital in Bay City, MI, is seeking a receptionist to provide a warm, professional welcome for clients and patients. You will coordinate appointments, manage records, and process payments while upholding the hospital’s high standards of care and AAHA-accredited practice.

You’ll support team collaboration and contribute to a positive client experience. We offer growth paths and access to internal resources and training to advance careers in veterinary medicine.