Vet ER Receptionist - Part-Time, Compassionate Client Care

Ethos Discovery; Mequon (WI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401K

Employee Assistance Program

Job summary

WVRC Ozaukee is seeking a part-time Customer Service Representative in Ozaukee, WI. Start time fluctuates with hospital needs, typically 9am–1pm, with some weekends and holidays required.

You will greet clients, coordinate with clinical teams, and help families feel supported during stressful moments. The role emphasizes compassion and clear communication in a fast-paced veterinary setting.

Qualifications

• Excellent interpersonal skills and ability to develop and maintain positive working relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and ability to multitask and prioritize.
• Willing and able to provide exceptional customer service.
• Motivated and dedicated to provide exceptional service.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding WVRC services and practices.
• Process appointments, emergencies, and client requests while ensuring high quality of care.
• Process invoices and payments accurately.
• Update and maintain client/pet records and files per hospital requirements.
• Assist with other administrative duties such as scanning, faxing, emailing.
• Support team to reach common goals.
• Ask for guidance in all client-related cases where protocol does not apply.

Skills

Interpersonal skills

Windows knowledge

Multitasking

Customer service

Self-motivation

Tools

Windows-based software

Job description

WVRC Ozaukee is seeking a part-time Customer Service Representative in Ozaukee, WI. Start time fluctuates with hospital needs, typically 9am–1pm, with some weekends and holidays required.

You will greet clients, coordinate with clinical teams, and help families feel supported during stressful moments. The role emphasizes compassion and clear communication in a fast-paced veterinary setting.